A BRAND YOU CAN TRUST
Pasma Pen FAQS
What skin issues is this for?
What skin issues is this for?
This treatment is suitable for skin tightening, sebaceous hyperplasia, blemishes, fine lines, cherry angiomas, crow's feet around the eyes, forehead lines, turkey neck, marionette lines, neck lines, sagging eyelids, stretch marks, wrinkles, skin tag removal, upper and lower eyelids (bags and hoods), acne scars, accordion lines, pore reduction, lip flipping, photoaging, seborrheic keratosis and freckle removal, as well as many other skin issues. If you have any questions, please feel free to contact us via email at support@ocuralife.com
Are there reviews for the Plasma Pen?
Are there reviews for the Plasma Pen?
Yes, we have a collection of customer reviews on our website that share their experiences and results with the Plasma Pen. We encourage you to check them out to see what others are saying!
How long does healing take (downtime)?
How long does healing take (downtime)?
Downtime varies, but light treatments typically heal within a week, with more extensive areas taking slightly longer. Applying aftercare healing patches & cream accelerates the healing process.
Does it hurt?
Does it hurt?
Treatment involves a mild sensation, similar to a small zap. To minimize discomfort, we recommend applying ournumbing creambefore using the pen.
Why should I use this plasma pen at home instead of visiting a dermatologist?
Why should I use this plasma pen at home instead of visiting a dermatologist?
One of the major advantages of using fibroblast therapy at home is the cost savings. Treatment with a dermatologist can be expensive, often exceeding $1,000.
In contrast, using our Plasma Pen at home provides a more affordable alternative, allowing you to achieve similar results at a fraction of the cost.
Can I remove moles with a Plasma Pen?
Can I remove moles with a Plasma Pen?
Absolutely, but it is critical to consult with a licensed dermatologist, physician, or medical advisor before using a plasma pen on moles, freckles, or skin tags.
Moles can be cancerous and must be thoroughly examined by a healthcare professional to ensure they are safe to treat. Avoid attempting to remove any suspicious moles that appear irregular, crusted, or discolored without professional advice. Safety is paramount, and we strongly advise a consultation with a medical expert to confirm that any skin lesion is suitable for treatment.
For detailed safety guidelines and more information, please visit our safety information page.
How does the Plasma Pen work?
How does the Plasma Pen work?
It uses a small electrical arc to precisely target and treat the upper layers of the skin, promoting regeneration and collagen production underneath.
How long does each needle last?
How long does each needle last?
Each needle is intended for single use only to ensure the treatment remains sterile and effective.
Is skin tag removal covered by insurance?
Is skin tag removal covered by insurance?
Skin tag removal using our plasma technology is generally considered a cosmetic procedure and is typically not covered by insurance. It's best to consult your insurance provider for specific details.
Why do I need to replace the needles?
Why do I need to replace the needles?
Using a new needle for each session ensures optimal hygiene and effectiveness of the treatment. This is crucial to maintain the precision and safety of the process.
Is there a way I can pay in installments?
Is there a way I can pay in installments?
Yes, we now offer installment payment options through Shop Pay, allowing you to split your purchase into manageable payments at checkout. It’s a flexible way to pay over time—interest-free and hassle-free. You can find more details in our Payment Methods section.
Does the Plasma Pen leave scars? row
Does the Plasma Pen leave scars? row
Our device is designed to minimize scarring. Following our aftercare cream & suncreen instructions carefully helps reduce any risk of scarring and ensures proper healing.
How long will it take for me to see significant results?
How long will it take for me to see significant results?
Visible improvements generally appear within a few weeks as the skin undergoes its natural healing and rejuvenation process.
How many needles are included in the bundle?
How many needles are included in the bundle?
Each bundle comes with eleven needles, providing you with enough for several treatments.
Is the Plasma Pen rechargeable?
Is the Plasma Pen rechargeable?
Yes, the device is rechargeable, equipped with a USB cable for easy charging, enhancing its convenience and usability.
What is the warranty?
What is the warranty?
Our Plasma Pen comes with a one-year warranty that covers any defects in materials or workmanship. We stand behind the quality of our products and are here to support you after your purchase.
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Shipping & Order
What are your shipping details?
What are your shipping details?
At OcuraLife, we take great pride in ensuring that our customers receive high-quality products and services. As such, we offer a shipment warranty that guarantees the safe and timely delivery of your purchase. Here are some key points about our shipping policy:
- We require 2-5 business days for processing before dispatching your product to ensure that we properly prepare your order and conduct thorough quality checks.
- Our shipments are carefully packaged to prevent damage or loss during transit, so you can be confident that your purchase will arrive in excellent condition.
- We use reliable and trusted shipping carriers to ensure that your order is delivered promptly and efficiently.
- If for any reason your order is delayed or lost during shipping, we will work diligently to resolve the issue and provide you with a satisfactory solution.
- We offer tracking information for all shipments, so you can monitor the progress of your order and have peace of mind knowing exactly when it will arrive.
- In the unlikely event that you receive a damaged or defective product, we will provide a replacement or refund, depending on your preference and the nature of the issue.
We hope that this information provides you with the confidence and assurance you need to shop with us for all your beauty and skin care needs. If you have any questions or concerns about our shipment warranty or shipping policy, please don't hesitate to contact us.
How can I track my order?
How can I track my order?
Once your order is processed and shipped (2-3 business days), we will send you your tracking number via email.
You can track your order on our website at ocuralife.com
It's been more than 18 business days since I placed my order and I still haven't received it,what should I do?
It's been more than 18 business days since I placed my order and I still haven't received it,what should I do?
If you haven't received your order within 18 business days please contact our support team to get immediate assistance.
You can contact the support team by sending an e-mail to support@ocuralife.com requesting order follow up.
How do I know my order has been confirmed?
How do I know my order has been confirmed?
You will receive an email confirming containing the details of your order.
What should I do If I didn't receive confirmation?
What should I do If I didn't receive confirmation?
We always recommend you to check your email's SPAM/JUNK folder if you have not received an order confirmation from us.
If you still do not see it there, please contact our customer support at support@ocuralife.com and we’ll gladly assist you.
How do I cancel an order?
How do I cancel an order?
In the unfortune case of a cancellation:
You can cancel your order by sending an e-mail to support@ocuralife.com requesting cancellation.
Unfortunately, an order cannot be canceled once it has been processed by our warehouse.
Therefore, we sincerely request that you only make your purchase if you are absolutely sure you want the product.
Returns & Refund
How can I return a product or get a refund?
How can I return a product or get a refund?
Returns Policy
We offer a 30-day free trial for all OcuraLife products. If you are not satisfied with your purchase within 30 days of receiving it, you are eligible to initiate a return. To start the return process, please visit our website or contact our customer support team at support@ocuralife.com. Returns must be shipped back and in transit to our warehouse within 14 days of return request confirmation to qualify for a refund.
If you have already initiated your return within the 30-day trial period and are waiting for a response, rest assured, you are covered.
For eligible returns, please note that the cost of return shipping to our Canadian warehouse is the responsibility of the customer. If you choose to use a carrier or shipping method different from our recommended options, ensure you provide us with the tracking information. Please be aware that these shipping costs are non-refundable. We recommend using a trackable shipping service to ensure your return reaches us safely.
To receive a full refund, all returns must include the product, all original packaging, instructions, and accessories. Items must be in good, working condition with normal wear and tear. Returns will undergo a thorough inspection upon receipt to ensure all components are in good working order. Missing, dirty, or damaged components may result in a deduction from your total refund amount.
Please allow up to 10 business days for your return to be processed once received. Refunds will be issued to your original payment method and may take an additional 7-10 business days to appear in your account. Please note, shipping fees and order protection fees are not refundable.
Topical products are eligible for return only if they are unopened and in their original packaging. Items marked as final sale cannot be returned or refunded.
Customers who purchased an OcuraLife device from an authorized retailer or reseller, rather than directly from us, should contact the retailer or reseller for return inquiries.
OcuraLife Returns Address:
OcuraLife Returns
413 Rue Savard
Saint-Jean-sur-Richelieu
Montreal, J2W 1Y5
Canada
Warranty
All purchases from OcuraLife or an authorized third-party retailer are covered by a 1-year limited warranty. If you need to initiate a warranty claim, please reach out to our support team with proof of purchase.
Delivered, Not Received
For orders marked as delivered by the carrier but not received, we do not offer refunds, only replacements. To safeguard against lost packages, future deliveries will require a secure U.S. shipping address with a signature required.
Damaged in Transit/Missing Items
Should your order arrive damaged or with missing items, replacements are available under the following conditions:
- Provide photos of the damaged packaging.
- Provide photos of the shipping label.
- Provide photos of the items received.
This revised policy aims to clearly communicate OcuraLife's terms and procedures, ensuring transparency and ease of understanding for your customers.
You did'nt find your answer here? Send us a message with all of your questions, comments, and concerns! For all general questions, feel free to email us at support@ocuralife.com.