Shipping policy
Shipping Policy
Last updated: April 27, 2026
Thank you for shopping with OcuraLife. This Shipping Policy explains how we process and ship orders, what to expect after you place an order, and how to reach us if something goes wrong. By placing an order on ocuralife.com, you agree to the terms outlined below.
1. Where We Ship
OcuraLife ships worldwide, including all 50 U.S. states, U.S. territories, and most international destinations.
We do not ship to P.O. Boxes. Our carriers require a physical street address for delivery. Orders placed with a P.O. Box as the shipping address will be placed on hold, and our team will contact you to request a valid street address before the order can be fulfilled. If we are unable to obtain a valid street address within 7 business days, the order will be cancelled and refunded in full.
2. Order Processing Time
All orders are processed within 1 to 3 business days after payment is confirmed. Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays are processed on the next business day.
You will receive a confirmation email once your order is placed and a separate shipping confirmation email with tracking details once your order leaves our fulfillment center.
3. Shipping Rates
| Order Subtotal | Shipping Cost |
|---|---|
| $30.00 and over | FREE |
| Under $30.00 | $4.99 flat rate |
Shipping rates are calculated automatically at checkout based on your cart subtotal (before taxes and after discounts). Promotional codes and discounts may affect whether your order qualifies for free shipping. The same shipping rates apply worldwide.
International Customs, Duties, and Import Taxes
For orders shipped outside of the United States, the customer is solely responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country. These charges are not included in your order total or shipping cost and may be collected by the carrier upon delivery.
OcuraLife has no control over these fees and cannot predict their amount. If you refuse a package due to unpaid customs charges, the package may be returned to us or destroyed by customs. In either case, the order is not eligible for refund of original shipping costs, and a 15% restocking fee will be deducted from any refund issued for returned merchandise.
We recommend checking with your local customs office before placing an international order if you have any questions about potential charges in your country.
4. Estimated Delivery Time
Estimated delivery is 4 to 10 business days after your order has shipped. This is in addition to the 1 to 3 business days of processing time, so the total time from order placement to delivery is typically 5 to 13 business days.
Delivery times are estimates, not guarantees. Once a package leaves our fulfillment center, transit speed depends on the carrier and factors outside our control.
Peak Season and Holiday Delays
During peak shopping periods (Black Friday, Cyber Monday, December holidays) and around major public and international holidays throughout the year, processing and delivery times may extend beyond the standard windows. We will post a notice at checkout and on our website when peak-season delays are in effect.
5. Tracking Your Order
Every order ships with a tracking number. You will receive your tracking number by email as soon as your order is shipped. The carrier varies by destination and order. U.S. orders typically ship via USPS, UPS, or a regional carrier. International orders ship via the carrier best suited to your destination country, which may include local postal services for final delivery.
Please allow up to 48 hours after receiving your shipping confirmation for tracking information to appear in the carrier's system. Tracking may occasionally show a brief pause or "in transit" status while the package moves between facilities. This is normal and your package is still on its way.
If your tracking has not updated for 7 business days or more, please contact us using the details in Section 11.
6. Address Changes and Order Cancellations
Because we process and ship orders quickly, address changes and cancellations are only possible before your order has shipped. Once an order has shipped, the address cannot be changed and the order cannot be cancelled.
To request a change or cancellation, email us as soon as possible at the address in Section 11 with your order number and the requested update. We will do our best to accommodate the request if your order has not yet entered fulfillment, but we cannot guarantee changes after the order is placed.
7. Incorrect or Undeliverable Addresses
It is the customer's responsibility to provide a complete and accurate shipping address at checkout. OcuraLife is not responsible for orders shipped to addresses that are entered incorrectly or incompletely.
If a package is returned to us as undeliverable, we will contact you to arrange one of the following:
- Reship to a corrected address. The customer is responsible for the cost of reshipment.
- Refund of the order, less original shipping costs and a 15% restocking fee.
If we are unable to reach you within 30 days of the package being returned, the order will be refunded as outlined above.
8. Lost or Stolen Packages
A package is considered lost if it meets either of the following thresholds:
| Destination | No tracking movement for | Or total time since shipment exceeds |
|---|---|---|
| United States | 14 business days | 21 business days |
| International | 21 business days | 30 business days |
If you believe your package is lost, please contact us so we can open an investigation with the carrier. For U.S. orders, contact us within 30 days of the original ship date. For international orders, contact us within 45 days of the original ship date.
For packages marked "Delivered" by the carrier but not received by the customer, please:
- Check with neighbors and household members.
- Look around your property, including porches, garages, and side entrances.
- Contact your local post office or carrier with the tracking number.
- File a claim with the carrier if the package cannot be located.
OcuraLife is not responsible for packages confirmed as delivered by the carrier. We will do our best to help you investigate, but we cannot replace or refund packages that the carrier has marked as successfully delivered.
9. Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery with the following:
- Your order number.
- Clear photos of the damaged product and the packaging it arrived in.
- A short description of the damage.
We will review your claim and, if approved, send a replacement at no additional cost or issue a refund. Please retain all packaging until the claim is resolved.
10. Returns and Refunds
This Shipping Policy covers outbound shipping only. For information about returns, exchanges, and our money-back guarantee, please see our Refund Policy.
11. Contact Us
If you have any questions about your order or this Shipping Policy, please contact our customer support team:
- Email: support@ocuralife.com
- Hours: Monday to Friday, 9:00 AM to 5:00 PM EST
- Response time: Within 24 hours
We are committed to making this right whenever something goes wrong with shipping. If you have not received a response within 24 hours, please reply to your original message and we will prioritize your request.
OcuraLife reserves the right to update this Shipping Policy at any time. Changes will be posted on this page with an updated "Last updated" date.
